Frequently Asked Questions
Everything you need to know about your KeraCare experience.
Are KeraCare products suitable for all hair types?
Yes, our products are formulated to cater to a diverse range of hair textures, including natural, color-treated, and chemically processed hair.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the unused portion for a full refund or exchange.
Do you test your products on animals?
No, KeraCare is committed to cruelty-free beauty. We do not conduct animal testing on any of our hair care formulations.
Can I track my order after it has been placed?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.